Shipping Policy
Last updated: 2026
This Shipping Policy explains where LS Cosplay delivers orders, how shipping charges and delivery periods are determined, and what customers should do if a parcel is delayed, damaged, or cannot be delivered.
1. Delivery area
LS Cosplay currently delivers orders only to addresses located within France. Orders cannot currently be delivered to addresses outside France. A payment or order may be refused or cancelled where the supplied delivery address is outside the supported delivery area.
2. Supported addresses
Customers must provide a complete and accessible delivery address, including:
- the recipient’s full name;
- street name and building number;
- apartment, floor, access code, or building details where needed;
- postal code;
- city;
- a valid French phone number or contact number.
Delivery to certain remote areas, islands, military addresses, post-office boxes, collection points, or restricted locations may depend on the selected carrier.
3. Order processing
Ready-made products are prepared for dispatch after payment has been successfully confirmed and the required order information has been received. Orders are not normally processed or dispatched on weekends or French public holidays.
4. Custom-made products
Custom-made cosplay products require a separate production period before they can be shipped. Production time depends on the design, measurements, materials, complexity, requested alterations, customer response times, and current workload. An estimated production and delivery period will be confirmed during the custom order process.
5. Delivery times
The applicable dispatch or delivery estimate will be shown, communicated, or confirmed before the order is finalised. Delivery estimates begin after the order has been prepared and handed to the carrier. They do not include the production period required for custom-made products. Where no separate delivery date or period has been agreed, delivery will take place within the period required by applicable French consumer law.
6. Shipping charges
Shipping charges may depend on the size, weight, value, destination, packaging requirements, and selected delivery service. The applicable shipping cost will be shown or communicated before payment is completed. Where shipping is included in the product price, this will be stated during the order process.
7. Tracking
Where tracking is available, the customer will receive a tracking reference or carrier notification after dispatch. Tracking updates are provided by the carrier and may not appear immediately after the parcel has been collected.
8. Delivery estimates
Estimated delivery dates are provided in good faith but may be affected by circumstances such as:
- carrier delays;
- high seasonal demand;
- public holidays;
- severe weather;
- transport disruptions;
- incorrect or incomplete address information;
- events outside the reasonable control of LS Cosplay.
9. Incorrect delivery information
The customer is responsible for checking the delivery address before the order is dispatched. Contact LS Cosplay immediately if an address needs to be corrected. An address cannot always be changed after the parcel has been handed to the carrier. Additional shipping charges caused by an incorrect, incomplete, or inaccessible customer-provided address may be charged to the customer where permitted.
10. Failed delivery
If delivery cannot be completed, the carrier may leave instructions, attempt redelivery, redirect the parcel to a collection location, or return it to LS Cosplay. The customer is responsible for collecting the parcel or arranging redelivery within the period specified by the carrier.
11. Returned parcels
Where a parcel is returned because it was refused, unclaimed, or addressed incorrectly, LS Cosplay will contact the customer to discuss the available options. A new delivery charge may apply before the parcel is sent again, unless the failed delivery was caused by LS Cosplay or the carrier.
12. Delayed delivery
Contact LS Cosplay if an order has not arrived within the confirmed delivery period. We may contact the carrier, request an investigation, or provide further delivery information. Where a delivery deadline is not respected, customers retain the cancellation and refund rights available under applicable French consumer law.
13. Lost parcels
A parcel will not normally be treated as lost until the carrier has completed its investigation or confirmed that delivery cannot be completed. If a parcel is confirmed as lost before delivery to the customer, LS Cosplay will provide an appropriate solution, which may include replacement or refund.
14. Damaged parcels
Where possible, inspect the parcel when it is delivered. If the packaging or product appears damaged, take clear photographs before discarding any packaging.
Contact contacts@lscosplay.com promptly and provide:
- your name and order reference;
- photographs of the external packaging;
- photographs of the product and damage;
- a description of the issue.
15. Transfer of risk
Responsibility for the product transfers to the customer when the parcel is physically delivered to the customer or to another person designated by the customer, subject to applicable consumer law.
16. Contact
Email:
contacts@lscosplay.com
Phone:
+33758445883