Refund Policy
Last updated: 2026
This Refund Policy explains the conditions for cancelling an order, returning an eligible product, requesting a refund, and reporting damaged, defective, or incorrect products purchased from LS Cosplay.
1. Ready-made products
Consumers purchasing eligible ready-made products online may notify LS Cosplay of their decision to withdraw from the purchase within 14 calendar days after receiving the product. To exercise this right, the customer must send a clear withdrawal request to contacts@lscosplay.com before the withdrawal period expires.
2. Custom and personalised products
The statutory right of withdrawal may not apply to products made according to the customer’s specifications or clearly personalised for the customer.
This may include:
- custom-designed cosplay costumes;
- costumes produced using personal measurements;
- products altered specifically for the customer;
- custom colour, material, size, or design combinations;
- personalised accessories or costume components.
Once production of a personalised order has begun, cancellation or refund may not be available unless the product is defective, incorrect, or otherwise covered by mandatory consumer rights.
3. Return conditions
An eligible returned product must be:
- unworn and unused;
- clean and free from marks, odours, makeup, or damage;
- returned with all accessories and supplied components;
- returned in its original packaging where reasonably possible;
- securely packaged for transport.
Customers may handle a product only to the extent reasonably necessary to inspect its nature, characteristics, and fit. A refund may be reduced where the product has lost value because of handling beyond what is reasonably necessary.
4. Starting a return
Do not send a product back without contacting LS Cosplay first. To request a return, email [COMPANY EMAIL] and provide:
- your full name;
- your order or payment reference;
- the name of the purchased product;
- the reason for the return;
- photographs where the product is damaged or incorrect.
Return instructions and the applicable return address will be sent after the request has been reviewed.
5. Return deadline
After notifying LS Cosplay of an eligible withdrawal, the customer must return the product without unnecessary delay and within the applicable legal return period. We recommend using a tracked delivery service and retaining proof of postage until the return has been completed.
6. Return shipping costs
Unless the product is damaged, defective, incorrect, or otherwise agreed by LS Cosplay, the customer is responsible for the direct cost of returning the product. Original premium, express, or optional delivery charges may not be refundable beyond the cost of the least expensive standard delivery option offered for the order, where applicable.
7. Damaged, defective, or incorrect products
Please inspect the order as soon as reasonably possible after delivery. Contact LS Cosplay promptly if the product:
- arrives damaged;
- contains a manufacturing defect;
- is materially different from the confirmed order;
- is missing an included component;
- is not the product that was ordered.
Include clear photographs of the packaging, the product, and the reported issue. Depending on the circumstances, LS Cosplay may offer a repair, replacement, correction, price reduction, or refund.
8. Damage caused after delivery
Refunds or replacements are not normally available for damage caused by misuse, incorrect storage, unauthorised alterations, improper cleaning, normal wear, accidents, or failure to follow care instructions.
9. Incorrect measurements
Where a product is made using measurements supplied by the customer, the customer is responsible for ensuring that those measurements are complete and accurate. A fitting issue caused solely by incorrect customer-provided measurements does not automatically make the product defective. Alteration options may be discussed separately where possible.
10. Refund processing
Approved refunds will normally be issued using the original payment method. Processing times may depend on the payment provider and the customer’s bank. Where permitted by applicable law, LS Cosplay may wait until the returned product has been received or until the customer provides sufficient proof that it has been sent.
11. Exchanges
Direct exchanges are subject to product and size availability. Where an exchange cannot be completed, the eligible product may need to be returned and a new order placed separately. Custom and personalised products cannot normally be exchanged unless they are defective or materially inconsistent with the confirmed specifications.
13. Contact
Email:
contacts@lscosplay.com
Phone:
+33758445883