Privacy Policy
Last updated: 2026
This Privacy Policy explains how LS Cosplay collects, uses, stores, and protects personal information when you browse the website, submit a custom cosplay request, contact us, or purchase a product.
1. Data controller
Business name: LS Cosplay
Registered address: 47 RUE VIVIENNE, 75002 PARIS
SIREN: 108153743
2. Information we collect
Depending on how you use the website, we may collect:
- first name and last name;
- email address;
- phone number;
- billing and delivery information;
- order and payment status information;
- costume descriptions and customer instructions;
- measurements required for custom-made products;
- reference images or documents voluntarily provided by you;
- messages and correspondence with LS Cosplay;
- technical information such as device, browser, IP address, and website activity where applicable.
3. How information is collected
Personal information may be collected when you:
- complete the custom cosplay request form;
- complete the purchase form on a product page;
- continue to an external payment page;
- contact LS Cosplay by email or phone;
- place, manage, or discuss an order;
- browse or interact with the website.
4. Purposes of processing
We may process personal information to:
- review and respond to enquiries;
- prepare quotations for custom cosplay requests;
- process and manage orders;
- confirm measurements, materials, and design requirements;
- arrange production and delivery;
- provide customer support;
- manage refunds, returns, or complaints;
- maintain business and accounting records;
- protect the website and prevent misuse or fraud;
- comply with legal and regulatory obligations.
5. Legal bases
Depending on the circumstances, processing may be based on:
- Pre-contractual steps: reviewing an enquiry, preparing a quotation, or discussing a proposed custom order.
- Performance of a contract: processing, producing, delivering, and supporting an order.
- Legal obligations: maintaining records required for accounting, tax, consumer protection, or other legal purposes.
- Legitimate interests: operating and protecting the website, preventing fraud, and managing customer relationships.
- Consent: where consent is specifically requested for an optional use of personal information.
6. Payment information
Payments are processed through an external payment provider. Complete payment card information is entered on or transmitted through the payment provider’s secure systems and is not directly stored by LS Cosplay. We may receive limited payment-related information, such as the payment status, transaction reference, amount, date, and selected payment method.
7. Sharing of information
Personal information may be shared only where reasonably necessary with service providers such as:
- payment processing providers;
- website hosting and technical service providers;
- email and communications providers;
- delivery and postal companies;
- accounting, legal, or professional advisers;
- public authorities where disclosure is legally required.
We do not sell personal information to advertisers or unrelated third parties.
8. International transfers
Some service providers may process information outside France or outside the European Economic Area. Where this occurs, appropriate safeguards will be used where required, such as an adequacy decision or approved contractual protections.
9. Data retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual, and dispute-related requirements. Unsuccessful or abandoned enquiries may be deleted or anonymised after a reasonable period. Order and transaction records may be retained for longer where required by law.
10. Data security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No online system can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through open email or unprotected communication channels.
11. Your rights
Subject to applicable data protection law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of information in eligible circumstances;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent;
- submit a complaint to the competent data protection authority.
To exercise a right, contact contacts@lscosplay.com. We may request information needed to confirm your identity.
12. Cookies and local storage
The website may use essential technical storage required for its functionality. For example, the Favorites feature stores selected product identifiers in the visitor’s browser using local storage. Where optional analytics, advertising, or other non-essential tracking technologies are introduced, information and consent controls will be provided where required.
13. External websites
The website may direct users to external payment pages or other third-party services. Those services process information under their own terms and privacy policies. LS Cosplay does not control the privacy practices of independent third-party websites.
14. Children’s information
The website and commercial services are not intentionally designed to collect personal information from children without the involvement of a parent or legal guardian where such involvement is required.
15. Changes to this policy
This Privacy Policy may be updated when the website, services, providers, or applicable requirements change. The current version will be published on this page with its latest update date.
16. Contact
Email:
contacts@lscosplay.com
Phone:
+33758445883